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frequently asked questions

Frequently Asked Questions

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Will I be able to use my furniture after a professional cleaning?2023-02-19T18:54:15-06:00

Depending on the cleaning method we use, drying time differs. The average drying time is anywhere from 1 to 6 hours.

How often do I need to get my Upholstered furniture professionally cleaned?2023-02-19T18:50:59-06:00

Furniture manufacturers recommend having upholstered pieces professionally cleaned every 12 to 24 months.

Is a professional upholstery cleaning expensive?2023-02-19T18:50:30-06:00

Professional upholstery cleaning is just pennies compared to the cost of replacing worn furniture that hasn’t been maintained. Call today to get an estimate from one of our professionals.

Why should I get upholstered furniture cleaned?2023-02-19T18:50:00-06:00

Having upholstered furniture professionally cleaned eliminates odors, removes tough stains, and extends the life of your furniture.

Do I need to do anything prior to the technician arriving for my scheduled service?2023-02-19T18:49:04-06:00

Simply pick up items on the floor, such as rugs, plants, and trash cans, as well as sweep or vacuum the area to be cleaned.

Will I be able to walk on my floors after a tile and grout cleaning?2023-02-19T18:48:34-06:00

Stay off freshly cleaned tile floors for at least 30 minutes. Avoid getting any liquid on the floor for 24 hours until the sealant cures completely if grout sealing is included as part of the service.

How often do I need to get my tile and grout professionally cleaned?2023-02-19T18:47:58-06:00

To keep the tile floors in your property looking their best, we recommend having them professionally cleaned every year, depending on the amount of traffic, soil and regular floor maintenance.

Is professional tile and grout cleaning expensive?2023-02-19T18:47:31-06:00

Professional tile and grout cleaning can be just pennies compared to the cost of replacing tile. Call today to get an estimate from one of our professionals.

Why should I get my tile and grout professionally cleaned?2023-02-19T18:47:00-06:00

High traffic gradually dulls the floors, and the grout becomes dark with dirt. Regular mopping only removes surface-level dirt.

Are there any instructions to follow my hardwood floors are cleaned?2023-02-19T18:46:25-06:00

It’s best to allow drying time of at least one to two hours. Be cautious and protect floors from getting wet for 24 hours after the application of either finishes as it is not yet thoroughly cured. You can return furniture to your floors (with the suggested use of felt pads) after 24 hours and return rugs to the floors after 24 hours.

How often should I get my hardwood floors professionally cleaned?2023-02-19T18:43:00-06:00

To keep your wood floors in good condition, we recommend they be cleaned and refreshed every 6-12 months depending on the traffic and severity of damage.

When should I call Stain Busters Carpet Care Inc. for a professional wood floor cleaning?2023-02-19T18:42:24-06:00

If it has been a long time since your floors have been professionally cleaned, they might have lost their original luster. If this is the case, Stain Busters Carpet Care Inc. wood floor cleaning specialists can restore your old wood floors, so they look new. We will carefully clean and mop your wood floors by gently buffing, waxing, and polishing, removing dirt and stains, and bringing back the shine. Stain Busters Carpet Care Inc. is fully insured and licensed with nearly 25 years of experience cleaning wood floors. This deep-down cleaning can also remove caked-in toxins from the floor, giving you healthier air in your home. In addition, at Stain Busters Carpet Care Inc., we know which types of hardwoods require water or shouldn’t be cleaned with water and whether they should be waxed or not. We’ll take special care of your wood floors!

Can I use regular furniture spray, wax, or oils on my wood floors?2023-02-19T18:41:53-06:00

No! Oils can leave residue, while furniture sprays will give you a slippery surface, which is not what you want on a floor. Putting wax on is time-consuming and makes it difficult to re-coat. Don’t use an abrasive cleaner or ammonia, as these products can scratch the finish or give the floor a dull appearance. Only use a special floor cleaning product recommended for that particular floor. Otherwise, use mild soap and water. Avoid vinegar and water, as that can cause a wood floor to look dingy and won’t remove built-up dirt.

Do I need to move furniture?2023-02-19T18:41:11-06:00

Yes. We do not move any furniture such as couches, tables, cabinets, bookcases, and office furniture.

Will the cleaning take care of the carpet’s odors?2023-02-19T18:40:07-06:00

Our cleaning process will remove most, if not all, of the usual odors. Some other odors that are more stubborn, like from pets, can linger, which can be knocked out with a deodorizer.

Why are spots reappearing after cleaning?2023-02-19T18:39:35-06:00

It’s called “wicking.” The spot that was treated seeped back into the backing of the carpet and maybe even the padding. This happens most often with pet urine and any spilled substance in a large amount. When the carpet is cleaned, the stain is removed from the pile of the carpeting. As the carpet dries, the moisture settles back into the carpet and into the pile. So this is what makes the stains reappear sometimes, but it usually can still be removed. If this happens to you after your carpet cleaning, give us a call for the proper treatment. There is no need to worry about cost, thanks to our satisfaction guarantee.

Will all of the stains come out?2023-02-19T18:38:57-06:00

It depends on the stain. Some are difficult or simply impossible to completely remove, but we always use advanced stain removal processes that are not available over the counter. Our success rate on stain removal is very high for all different kinds of stains.

How long will it take for my carpet or furniture to dry?2023-02-19T18:38:15-06:00

On average, it takes about three to five hours. Humid days may take your carpet and furniture longer to dry.

Which method of carpet cleaning is the best?2023-02-19T18:35:57-06:00

We use a method called “truck mounted hot water extraction,” more commonly known as “steam cleaning.” Carpet manufacturers recommend this method because it picks up the dirt without harming the fabric. We use some of the most powerful equipment to get the job done right.

What are your payment terms?2023-02-21T13:32:42-06:00

Payment is upon completion of the job.
No Payment plans

Are your quotes no obligation?2023-02-21T13:34:29-06:00

Our quotes are no obligation.

Why should I have my carpets cleaned?2023-02-19T18:30:47-06:00

Your carpet’s life can be extended just from a routine professional cleaning. Many carpet manufacturers require this when it comes to satisfying the integrity of their warranties. When cleanings are avoided, you’re susceptible to holding in even more dust, dirt, dander, and allergens. Getting regular cleanings can restore the original look and luster of your carpet.

How much notice do you need?2018-07-07T06:29:55-05:00

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How often should I have my carpets cleaned?2023-02-19T18:37:01-06:00

It depends on the household. If your home has children, pets, smokers, or just a large family in general, you will need a cleaning more often than the alternative. Usually, it’s about every six to twelve months.

Do your men wear safety shoes?2023-02-21T13:35:29-06:00

Yes, and shoe covers if needed

Are you fully insured?2023-02-21T13:36:26-06:00

Yes, we are fully insured, licensed, and bonded.

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meet happy customers


Tionne S.
Tionne S.
Super professional, easy to schedule, and great work completed on our kitchen, mudroom, and bathroom tile. Looks brand new. Great service!
Jana B.
Jana B.
David was on time & extremely professional.  He did everything to protect my floors, walls and furniture.  He cleaned an easy chair & ottoman that my previous pets had apparently used as a relief station!!  They came out beautiful & smelled fresh & clean.  Would highly recommend!
Rachel A.
Rachel A.
Stain Busters is very responsive, they responded to my inquiry within 10 minutes of my leaving them a message. David, the Lead Technician, did a great job. He came on time, was courteous, and deep-cleaned and my carpet efficiently. Within 1.5 hours, he finished deep-cleaning the stairway (I have a U-shaped stairs that is all carpeted), game room, and main bedroom, plus treatment for pet stains and odors. I highly recommend Stain Busters and won't hesitate to reach out to them in the future.
Lezlie M.
Lezlie M.
They responded very quickly to my inquiry. Arrived early (with notice). Did a great job and was very communicative throughout the process. I will use them again.
Carl D.
Carl D.
I needed our carpets in a new house cleaned before placing furniture in the house. Stain Busters was able to accommodate my schedule on a short request. Showed up on time, did an outstanding job clean carpets in all rooms of the house. Andy did a fabulous job cleaning our carpets, removing stains within a few hours. Thank you Andy!
Barney F.
Barney F.
Excellent people and value. Quality, responsiveness and value are top notch. Willing to work around scheduling issues also.
Cynthia R.
Cynthia R.
I loved the job they completed. Very professional and the results were awesome. Would recommend this company and will be using again.
Mike H.
Mike H.
I needed carpet cleaning for a move-in and Kris from Stain Busters did a great job. He was quick to respond when I submitted an inquiry and provided a fair quote for the amount of cleaning needed. I requested the cleaning service on Tuesday and he was able to book me the following Saturday. Kris was professional and friendly throughout the entire process. The cleaning process included a pre-vacuum and then steam cleaning.
Myesha M.
Myesha M.
I am so satisfied with my services, from the initial set up with Kris all the way to my actual service with Jesy . I am beyond pleased.
Jesy did a fantastic job . He's very knowledgeable about his profession , as well as he even provided other great advice regarding questions I had that didn't pertain to my carpet cleaning services. It Took him a little over an hour and a half to do my entire house (2 story 2622 sq ft). Including hallways , stair cases and closets . I have a lot of bulky furniture that I didn't care to move, so I had him mostly just do areas that were visible. I assumed I was going to need a pet treatment because we use to have a live in dog, but Jesy assured me that it wasn't needed and he was even able to get 90% of a slime stain out of one of my rooms, in which a previous carpet company said they weren't able to remove it. He did amazing and my carpet not only looks amazing, it smells great too. I get my carpet cleaned every spring , and I now know who to come to moving forward.
Luis G.
Luis G.
Kris the owner is awesome. He was great at communicating and providing us a quote to carpet clean 6 rooms in a house we recently moved Into. He sent Jesy to our house in Celina and he was very detailed in describing the services and articulating very specific details around carpet cleaning and how it works. These guys are professional and they're the real deal. Extremely polite and professional. I would definitely use these guys again.

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